Online Training Options for Acquirers

Training programs focused on merchant underwriting, chargebacks, risk management and other topics important to acquirers and payment service providers operating in the CNP channel.

The Fraud Practice offers a catalog of 40+ individual training courses geared towards different job roles and functions within a business that operates in the Customer Not Present channel. The following courses are most pertinent to merchants selling online or over the phone as they focus payments, risk and fraud prevention for the CNP channel.

The risks for accepting payments online or over the phone are far greater than when taking payment with the Customer Present. Additionally, as an acquiring bank or payment service provider offering services in the CNP channel, the risk of a merchant client being fraudulent, being attacked by fraud, going bankrupt or going out of business can be greater as well. It is not only important for an acquirer or PSP to understand merchant fraud, risks and underwriting considerations in the CNP channel, but they must also be able to converse with merchant clients about chargeback management, risk management and payment fraud. The following courses from The Fraud Practice are intended for sales personnel, client relationship managers and others representing an acquirer, ISO or PSP and focus on topics specific to these issues in the CNP channel.

Acquirer Training Courses and Topics

Merchant Risk

Chargebacks

Sales Positioning

Payments

Certification Tracks

The Fraud Practice offers 10 Certification Tracks geared towards different job roles and functions within a business that operates in, or has clients in, the Customer Not Present channel. The following Certification Tracks are geared towards acquirers, ISOs and PSPs offering payment related products or services in the CNP channel.

Career Tracks for different job roles, functions and levels of experience:

Certification and training for several positions and levels of responsibility within a payment service provider or acquiring bank. Whether looking for training for staff or for yourself, there are Certification Tracks ideal for sales teams, risk and underwriting personnel as well as for payments and fraud Subject Matter Experts.

Custom Tracks

Custom Tracks Available. Looking for training courses that cover specific subject matter and meet your unique needs? Or maybe as a payment service provider you’d like to offer merchant clients online training on not only how to prevent fraud and reduce chargebacks in the CNP channel, but how to effectively use the reporting tools and interface you offer.

If you are an individual looking to take a grouping of courses not part of an existing Certification Track The Fraud Practice may be able to bundle 5 or more courses to develop a custom track with the exact courses you need. Bundling individual courses into a custom track can offer cost savings. Please call The Fraud Practice at 1-888-227-0402 for more information.

For more information please contact The Fraud Practice.

Group Training Options

Group Training Options. Looking to train existing staff or new hires? The Fraud Practice offers several Certification Tracks for different levels of experience and job functions, and when training groups of multiple people we can offer group training discounts.

Additionally with group or staff training, a lead member of your organization can be the program “Facilitator” and monitor the course progress and grades of all members in the group taking the training courses or tracks. This feature is available free of charge and can be used to monitor the progress of staff through training courses or certification tracks, and when training seasonal staff or new hires the Facilitator account will still be active.

Contact The Fraud Practice for more information, or call us at 1-888-227-0402.