Description
A management perspective on the theories, best practices and methods to manage fraud with ePayments, this session covers methods to balance and optimize risk exposure, methods to measure the health of a risk mitigation program, as well as methods to set a more productive mindset for risk mitigation in a company.
This course was last updated in August, 2017 to to reflect the changing risk management and and alternative payments landscape. Offered in HTML5 and compatible with all mobile devices.
We Want 100% Satisfaction: There is nothing worse than signing up for training only to find out that it wasn’t on the topic you expected, or it wasn’t advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the course, and to provide a more detailed overview on the content to ensure you make the most of your training dollars and time.
Enrollment
- Course Access: Unrestricted
- Course Availability: Online, In-House and Webinar
- Prerequisites: This course is part of an Executive Series Track and assumes you have a working knowledge on running an eCommerce business.
The Fraud Practice’s Online Portal and Training Courses:
- Available On Demand 24×7
- Fast, Reliable Online Presentation
- SCORM Compliant
- Includes Course Syllabus
- Includes Course Lessons & Quizzes
- Includes Final Exam
- Course Completion Certificate
Key Concepts Covered
- Online Payment Risks
- Direct & Indirect Financial Loss
- Opportunity Loss
- Missed Fraud & Fraud Caught
- Converted Sales & Sales Insults
- Confusion Matrix
- Catch and Release
- Monitoring
What to Expect
Individuals that complete this course will gain an understanding on the risks associated with online and telephone payments. You will learn to identify the points where a business could be exposed to fraud as well as what factors influence this risk.
After completing this course you should be able to answer and discuss the following questions:
- What are risks associated with accepting payments in the online channel and how can these risks be mitigated?
- How do you approach balancing the need to collect payments online with the risk of fraud and loss?
- What are the best practices and methods to establish a risk management strategic mindset within a business or organization?
Expected time to complete training: 90 minutes (includes quizzes and exam)
Course Applicability:
- Payment Types: Card-based and Alternative Payment Methods
- Channels: Card Not Present / eCommerce
- Regions: Global – North America, South America, Europe, APAC, Africa
- Level of Difficulty: Intermediate
Training Objectives
- Be able to discuss the risks associated with taking online payments and the many potential points of compromise.
- Understand how to assess transactions based off predicted and actual results using a confusion matrix.
- Be able to describe the strategic goals of a risk management program and understand how to establish a risk management strategic mindset in your company
What People Say
“For a merchant starting business, if they know about these training programs it would save them a lot of trouble down the road. Unfortunately many don’t learn about fraud until it is too late.”
— B. Holmes, eCommerce Certified Fraud Professional
“The training program is fantastic. You don’t have to download anything, it runs quickly and easily right on your web browser. You can pause and go back to write down or review information, play and navigate through the lessons seamlessly.”
— E. Dietrich, VP Global Fraud Prevention Risk Services, ACI Worldwide
“With my experience I thought I would breeze through the training program with no problem, but I’m finding myself challenged in some aspects and learning things I haven’t seen before.”
— T. Hornbaker, eCommerce Certified Fraud Professional
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