Description
This online training course introduces a methodology for performing chargeback monitoring and analytics including how to classify chargebacks in terms of the underlying operational business functions from where they arise, performing chargeback impact analysis, and interpreting chargeback data to identify internal business issues and types of fraud attacks.
This course was last updated in May, 2018 to reflect the recent Visa dispute process changes. Offered in HTML5 and compatible with all mobile devices.
We Want 100% Satisfaction: There is nothing worse than signing up for training only to find out that it wasn’t on the topic you expected, or it wasn’t advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the course, and to provide a more detailed overview on the content to ensure you make the most of your training dollars and time.
Enrollment
- Course Access: Unrestricted
- Course Availability: Online, In-House and Webinar
- Prerequisites: This is an advanced level course which requires a strong foundation of knowledge and experience with both credit card payments and credit card chargebacks. This course focuses on specific and high level concepts assuming you thoroughly understand the concepts and topics covered in the Introduction to eCommerce Credit Card Payments and Introduction to Credit Card Chargebacks courses.
The Fraud Practice’s Online Portal and Training Courses:
- Available On Demand 24×7
- Fast, Reliable Online Presentation
- SCORM Compliant
- Includes Course Syllabus
- Includes Course Lessons & Quizzes
- Includes Final Exam
- Course Completion Certificate
Key Concepts Covered
This training course provides techniques for performing advanced chargeback analysis to support healthy business operations, reduce chargebacks and protect the bottom line.
Key Concepts Covered:
- Classifying Chargebacks
- Measuring the Chargeback Tail
- Chargeback Impact Analysis
- Retrieval Request Analysis
- Identifying Chargeback Trends
- Business Practices Causing CBs
What to Expect
- How can I classify chargebacks by the functional area from which they occurred?
- How do I perform chargeback impact analysis and what key metrics should be used?
- What patterns or trends do I look for in chargeback data to identify fraud attacks or business inefficiencies?
Expected time to complete training: 120-150 minutes (includes quizzes and exam)
Course Applicability:
- Payment Types: Payment Cards
- Channels: Chargeabacks impact all channels, but focus is Customer Not Present / eCommerce
- Regions: Global – North America, South America, Europe, APAC, Africa & Middle East
- Level of Difficulty: Advanced
Training Objectives
- Be able to classify chargebacks that come in by grouping and defining the root cause.
- Understand key metrics such as the chargeback tail, be able to calculate these metrics and know what they mean for your business.
- Understand what signals and chargebacks would be present following different types of fraud attacks, new marketing programs or after launching a new product.
Continuing Education Credit (CPE)
Taking this course provides 2 Fraud Related Continuing Professional Education (CPE) credit for maintaing CFE credentials with the Association of Certified Fraud Examiners (ACFE).
What People Say
“For a merchant starting business, if they know about these training programs it would save them a lot of trouble down the road. Unfortunately many don’t learn about fraud until it is too late.”
— B. Holmes, eCommerce Certified Fraud Professional
“The training program is fantastic. You don’t have to download anything, it runs quickly and easily right on your web browser. You can pause and go back to write down or review information, play and navigate through the lessons seamlessly.”
— E. Dietrich, VP Global Fraud Prevention Risk Services, ACI Worldwide
“With my experience I thought I would breeze through the training program with no problem, but I’m finding myself challenged in some aspects and learning things I haven’t seen before.”
— T. Hornbaker, eCommerce Certified Fraud Professional
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