Description
The Fraud Practice offers several levels of professional certification for personnel in the e-payments and fraud industries with varying levels of experience and for different job functions.
The eCommerce Operations Specialist Career Track and professional certification is an extensive online training program intended for personnel in a team lead, supervisory or first line management role related to fraud mitigation.
Training program content was last updated in 2019. Offered in HTML5 and compatible with all mobile devices.
We Want 100% Satisfaction: There is nothing worse than signing up for training only to find out that it wasn’t on the topic you expected, or it wasn’t advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the course, and to provide a more detailed overview on the content to ensure you make the most of your training dollars and time.
Enrollment
- Course Access: Unrestricted
- Course Availability: Online, In-House and Webinar
The Fraud Practice’s Online Portal and Certification Tracks:
- Available On Demand 24×7
- Fast, Reliable Online Presentation
- SCORM Compliant
- Include Multiple Courses
- Each with 3-4 Course Lessons & Quizzes
- Include Course Exams and Comprehensive Final
- Include Professional Designation with Certificate and Logo
Key Concepts Covered
- Authentication & Verification
- Manual Reviews
- Operational Management
- e-Identity
- Chargeback Management
- Chargeback Analytics
- Buyer Fraud Signals
- Tools, Techniques & Solutions
What to Expect
Individuals taking this career track will be trained to take on roles within fraud teams as an Operations Specialist (Team Lead, Supervisor, First Line Manager). As an eCommerce Operations Specialist they will be able to perform and oversee the tasks of a Fraud Agent or a Chargeback Specialist while also acting as an internal resource for fraud planning and being able to convey basic concepts about fraud management as a part of an operation.
Expected time to complete training: 10-12 Hours (includes quizzes, session tests and final exam). You don’t need to take the entire track in one sitting, it is broken down into a series of training sessions that last from 15 to 30 minutes each, making it easy to work the training program into a busy schedule.
Track Information & Applicability:
- Included Courses: 8
- Payment Types: Card Based and Alternative Payment Methods
- Channels: Customer Not Present / eCommerce
- Regions: Global – North America, South America, Europe, Asia
- Level of Difficulty: Intermediate
Prerequisites
- Prerequisites: This is an Intermediate level Career Track and requires some basic knowledge, training or experience on the subject matter.
- Level of Difficulty: This is an Intermediate level Specialist training program with courses intended for personnel experienced in fraud mitigation.
Included Courses
- Introduction to eCommerce Credit Card Payments
- Introduction to eCommerce Fraud Fundamentals
- Introduction to Credit Card Chargebacks
- eCommerce Buyer Fraud Signals
- Advanced Analytics for Credit Card Chargebacks
- eCommerce Fraud: Moving from Tools to Solutions
- eIdentity Authentication & Verification
- Introduction to Fraud Manual Review Tools
Continuing Education Credits (CPE)
Completing this training certification earns 11 Fraud-Related Continuing Professional Education (CPE) credit hours for maintaing CFE credentials with the Association of Certified Fraud Examiners (ACFE).
More information
What People Say
“For a merchant starting business, if they know about these training programs it would save them a lot of trouble down the road. Unfortunately many don’t learn about fraud until it is too late.”
— B. Holmes, eCommerce Certified Fraud Professional
“The training program is fantastic. You don’t have to download anything, it runs quickly and easily right on your web browser. You can pause and go back to write down or review information, play and navigate through the lessons seamlessly.”
— E. Dietrich, VP Global Fraud Prevention Risk Services, ACI Worldwide
“With my experience I thought I would breeze through the training program with no problem, but I’m finding myself challenged in some aspects and learning things I haven’t seen before.”
— T. Hornbaker, eCommerce Certified Fraud Professional
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