CNP Training

CNP Training

Certified eCommerce Operations Specialist

Professional Distinction

They have demonstrated a high level of knowledge and understanding regarding payment processing, risk management and chargeback management for eCommerce. They are able to lead both manual review and chargeback or post-transaction management teams.

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eCommerce Operations Specialists Represent

Types of Organizations

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Career Roles

  • Risk Operations Manager

  • Manual Review Team Lead

  • Operational Manager

  • Manager, Chargeback Operations

  • Risk Review Manager

  • Loss Prevention Manager

  • Representment Manager

  • Sr. Risk Review Analyst

  • Fraud Prevention Specialist

  • Risk Analyst II

Merchant Verticals

  • Clothing / Apparel

  • Electronics

  • Health / Beauty Products

  • General Retail

  • Auction Sites & Marketplaces

  • Online Dating

  • Digital Goods

  • Gaming

  • Travel

  • Event Ticketing

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8 Included Courses at a Reduced Bundled Cost

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Do You Have What it Takes?

To complete the eCommerce Operations Specialist Certification students must complete eight individual courses. Each course includes three or four lessons, quizzes and over an hour of instruction time. For each course they must pass an exam with a score of at least 80 percent, and there is a cumulative final they must also complete at the end. These courses and examinations provide and demonstrate the retention of core concepts, techniques, definitions and regulations regarding eCommerce payments, fraud detection, identity authentication and verification, manual review, chargebacks and chargeback analytics for the CNP channel.

WHAT PEOPLE SAY

“I really enjoyed the eCommerce Fraud Professional training program, and it was actually more comprehensive than I was expecting. I have already recommended it to others.”

— D. England, Fraud Prevention & Payments Services Manager, MonaVie

“I have previously taken other training programs, but there was a lot of minutia. The content in the eCommece Fraud Professional program is relevant, the material is spot on, and the content addresses all the important issues pertaining to the eCommerce market.”

— M. Mosman, Solutions Consultant, LexisNexis

“Much of the material or advice given in the eCommerce Fraud Professional training program we already tell merchant clients to do as best practices, but I learned several new things to tell them as well. I also learned some new terminology that will help us converse with merchants about these topics.”

— J. Ruzicka, eCommerce Certified Fraud Professional