Description
This training session provides an overarching definition of what a managed service is with respect to the scopes of coverage the different types of managed service providers offer. This course includes the motivating factors that influence a merchant’s decision to use managed services as well as best practices for a merchant evaluating which providers to use for eCommerce fraud prevention.
This course was last updated in August, 2017 to to reflect the changing landscape of risk management and managed services. Offered in HTML5 and compatible with all mobile devices.
We Want 100% Satisfaction: There is nothing worse than signing up for training only to find out that it wasn’t on the topic you expected, or it wasn’t advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the course, and to provide a more detailed overview on the content to ensure you make the most of your training dollars and time.
Enrollment
- Course Access: Unrestricted
- Course Availability: Online, In-House and Webinar
- Prerequisites: As an introductory level course there are no prerequisites or professional experience requirements to enroll.
The Fraud Practice’s Online Portal and Training Courses:
- Available On Demand 24×7
- Fast, Reliable Online Presentation
- SCORM Compliant
- Includes Course Syllabus
- Includes Course Lessons & Quizzes
- Includes Final Exam
- Course Completion Certificate
Key Concepts Covered
The fact is at some point in a company’s lifetime they will end up considering, directly or indirectly, the use of a managed service provider for some or all of their fraud management needs. The concept of a managed service provider in the fraud space is an often misunderstood concept. The notion that all managed service providers are the same and can be compared in an apples-to–apples comparison just isn’t the reality of the market.
Key Concepts Covered:
- Hosted Software
- Point Solutions
- Hybrid Solutions
- Back Office Solutions
- End-to-End Solutions
- Evaluating Managed Services
- Vertical Experience
- Resource Constraints
What to Expect
- What are managed services and how do we compare different managed service providers?
- What is the value proposition managed services offer and what are the primary reasons merchants choose to use managed service providers?
- What are the best practices for evaluating managed service providers and how do we compare providers with very different scopes of coverage?
Expected time to complete training: 60-90 minutes (includes quizzes and exam)
Course Applicability:
- Payment Types: Card-based and Alternative Payment Methods
- Channels: Card Not Present / eCommerce
- Regions: Global – North America, South America, Europe, APAC, Africa
- Level of Difficulty: Beginner – No prior experience or knowledge required
Training Objectives
- Define the meaning of a managed service, a managed service provider and the groupings of providers based on their capabilities.
- Describe the motivating factors that influence merchants to consider the use of managed services as well as the value proposition managed service providers offer.
- Dispel common myths and misconceptions with regards to managed services.
- Describe how to evaluate managed service providers in terms of best practices.
What People Say
“For a merchant starting business, if they know about these training programs it would save them a lot of trouble down the road. Unfortunately many don’t learn about fraud until it is too late.”
— B. Holmes, eCommerce Certified Fraud Professional
“The training program is fantastic. You don’t have to download anything, it runs quickly and easily right on your web browser. You can pause and go back to write down or review information, play and navigate through the lessons seamlessly.”
— E. Dietrich, VP Global Fraud Prevention Risk Services, ACI Worldwide
“With my experience I thought I would breeze through the training program with no problem, but I’m finding myself challenged in some aspects and learning things I haven’t seen before.”
— T. Hornbaker, eCommerce Certified Fraud Professional
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