eCommerce Fraud Fundamentals

Description

When selling in the online channel, how do you know that your customers are who they say are? How do you know if the payments they are making to you, using credit cards or ACH, are good? Fraud is on the rise, and with a tough economy and the abundance of malware in the market today it is only a matter of time before your company becomes a target.

This course was last updated in February, 2019 to include updated statistics and discussions around trends regarding data breaches, phishing, spear phishing and other forms of fraud. HTML5 – compatible with all browsers and mobile devices.

We Want 100% Satisfaction: There is nothing worse than signing up for training only to find out that it wasn’t on the topic you expected, or it wasn’t advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the course, and to provide a more detailed overview on the content to ensure you make the most of your training dollars and time.

Enrollment

• Course Access: Unrestricted
• Course Availability: Online, In-House and Webinar
• Prerequisites: As an introductory level course there are no prerequisites or professional experience requirements to enroll.

The Fraud Practice’s Online Portal and Training Courses:

• Available On Demand 24×7
• Fast, Reliable Online Presentation
• SCORM Compliant
• Includes Course Syllabus
• Includes Course Lessons & Quizzes
• Includes Final Exam
• Course Completion Certificate

Key Concepts Covered

When doing business online you need to understand how eCommerce fraud has evolved and how to assess your potential risk from fraud before you can expect to formulate a viable strategy to combat it. The Introduction to eCommerce Fraud Fundamentals course provides you with the background information you will need to fully appreciate and understand the level of risk your company is exposed to while providing basic guidance on how you should approach fraud management.

Key Concepts Covered:

• Fraud Checks
• Authentication & Verification
• Phishing
• Consumer Fraud
• Internal Fraud
• Credit Checks
• Fraudster Profiles & Motivations
• Malware & Spyware
• Merchant Fraud
• History of Fraud

What to Expect

1. What are the differences for managing fraud, credit and authentication using electronic payments?
2. How has eCommerce fraud evolved in recent decades?
3. What are the methods, motivations and loss implications for different types of fraudsters?

Expected time to complete training: 120 minutes (includes quizzes and exam)

Course Applicability:

• Payment Types: Credit Cards and Online Alternative Payment Methods
• Channels: eCommerce
• Regions: Global – North America, South America, Europe, APAC, Africa
• Level of Difficulty: Beginner

Training Objectives

1. For electronic payments, be able to define the differences and priorities for managing fraud, credit and authentication.
2. Gain a basic understanding of how eCommerce fraud has evolved, being able to describe the characteristics of past attacks on eCommerce merchants.
3. Gain a basic understanding on the types of fraudsters, fraud attack methods and loss implications for fraudsters.
4. Be able to describe basic fraudster motivation based on the different types of fraudsters defined.

Continuing Education Credit (CPE)

Taking this course provides 1 Fraud Related Continuing Professional Education (CPE) credit for maintaing CFE credentials with the Association of Certified Fraud Examiners (ACFE).

What People Say

“For a merchant starting business, if they know about these training programs it would save them a lot of trouble down the road. Unfortunately many don’t learn about fraud until it is too late.”

— B. Holmes, eCommerce Certified Fraud Professional

“The training program is fantastic. You don’t have to download anything, it runs quickly and easily right on your web browser. You can pause and go back to write down or review information, play and navigate through the lessons seamlessly.”

— E. Dietrich, VP Global Fraud Prevention Risk Services, ACI Worldwide

“With my experience I thought I would breeze through the training program with no problem, but I’m finding myself challenged in some aspects and learning things I haven’t seen before.”

— T. Hornbaker, eCommerce Certified Fraud Professional