Description
The Fraud Practice offers several levels of professional certification for personnel in the e-payments and fraud industries with varying levels of experience and for different job functions.
The eCommerce Chargeback Specialist Career Track and professional certification focuses on providing essential job role knowledge to enable the efficient and reliable processing of chargebacks within an organization. Individuals will learn how to process daily chargeback feeds, perform analysis of chargebacks, report and monitor the health of the merchant account and spot potential problems with the business.
Training program content was last updated in 2019. Offered in HTML5 and compatible with all mobile devices.
We Want 100% Satisfaction: There is nothing worse than signing up for training only to find out that it wasn’t on the topic you expected, or it wasn’t advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the course, and to provide a more detailed overview on the content to ensure you make the most of your training dollars and time.
Enrollment
- Course Access: Unrestricted
- Course Availability: Online, In-House and Webinar
The Fraud Practice’s Online Portal and Certification Tracks:
- Available On Demand 24×7
- Fast, Reliable Online Presentation
- SCORM Compliant
- Include Multiple Courses
- Each with 3-4 Course Lessons & Quizzes
- Include Course Exams and Comprehensive Final
- Include Professional Designation with Certificate and Logo
Key Concepts Covered
- Reason Codes
- Chargeback Reconciliation
- Credit Card Processing
- Chargeback Tail
- Inquiries/Retrieval Requests
- Arbitration
- Chargeback Management
- Chargeback Impact Analysis
What to Expect
Individuals taking this career track will be trained to take on roles within fraud teams as a Chargeback Specialist where they will be able to perform general chargeback reconciliation, review chargebacks and sales documentation, conduct chargeback analytics to determine the root cause, and provide a conduit to internal teams for general health indications of the CNP channel payment processes. This Certification is ideal for personnel who are currently in job roles such as a Fraud Agent, Finance Specialist, Account Manager or Payment Specialist.
Expected time to complete training: 5-7 Hours (includes quizzes, session tests and final exam). You don’t need to take the entire track in one sitting, it is broken down into a series of training sessions that last from 15 to 30 minutes each, making it easy to work the training program into a busy schedule.
Track Information & Applicability:
- Included Courses: 4
- Payment Types: Payment Cards (Credit, Debit, Prepaid, Charge)
- Channels: Customer Not Present / eCommerce
- Regions: North America
- Level of Difficulty: Builds up from Beginning to Intermediate level of difficulty
Prerequisites
- Prerequisites: This is an Intermediate level Career Track and requires some basic knowledge, training or experience on the subject matter.
- Level of Difficulty: This is an Intermediate level Specialist training program for individuals with some experience in the CNP channel..
Included Courses
- Introduction to eCommerce Credit Card Payments
- Introduction to eCommerce Fraud Fundamentals
- Introduction to Credit Card Chargebacks
- Advanced Analytics for Credit Card Chargebacks
Continuing Education Credits (CPE)
Completing this training certification earns 6 Fraud-Related Continuing Profession Education (CPE) credit hours for maintaing CFE credentials with the Association of Certified Fraud Examiners (ACFE).
More information
What People Say
“For a merchant starting business, if they know about these training programs it would save them a lot of trouble down the road. Unfortunately many don’t learn about fraud until it is too late.”
— B. Holmes, eCommerce Certified Fraud Professional
“The training program is fantastic. You don’t have to download anything, it runs quickly and easily right on your web browser. You can pause and go back to write down or review information, play and navigate through the lessons seamlessly.”
— E. Dietrich, VP Global Fraud Prevention Risk Services, ACI Worldwide
“With my experience I thought I would breeze through the training program with no problem, but I’m finding myself challenged in some aspects and learning things I haven’t seen before.”
— T. Hornbaker, eCommerce Certified Fraud Professional
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