Sales Professional Certification

Description

The Fraud Practice offers several levels of professional certification for personnel in the e-payments and fraud industries with varying levels of experience and for different job functions.

The eCommerce Sales Professional Career Track and professional certification is intended for personnel focused on positioning, selling and managing merchant payments related products and services for the CNP channel as it covers the information you need to to provide value and differentiation related to fraud and payments.

Training program content was last updated in 2019. Offered in HTML5 and compatible with all mobile devices.

We Want 100% Satisfaction: There is nothing worse than signing up for training only to find out that it wasn’t on the topic you expected, or it wasn’t advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the course, and to provide a more detailed overview on the content to ensure you make the most of your training dollars and time.

Enrollment

• Course Access: Unrestricted
• Course Availability: Online, In-House and Webinar

The Fraud Practice’s Online Portal and Certification Tracks:

• Available On Demand 24×7
• Fast, Reliable Online Presentation
• SCORM Compliant
• Include Multiple Courses
  • Each with 3-4 Course Lessons & Quizzes
• Include Course Exams and Comprehensive Final
• Include Professional Designation with Certificate and Logo

Key Concepts Covered

• eCommerce Credit Card Payments
• CNP Fraud
• Online Payment Risks
• Confusion Matrix
• Missed Fraud & Fraud Caught
• Converted Sales & Sales Insults
• Direct & Indirect Financial Loss
• Regional Payment Support

What to Expect

Sales personnel that complete this training should be able to operate in a consultative capacity with merchants related to epayments and fraud management. You should be able to discuss the impact of fraud on a merchant as well as to be able to discuss best practices for merchants to evaluate and manage fraud within their operations. The intent is not to make you an expert in fraud management, but to provide a strong working knowledge of the strategic planning and executive management considerations that apply to managing fraud and epayments in a business.

Expected time to complete training: 6-8 Hours (includes quizzes, session tests and final exam). You don’t need to take the entire track in one sitting, it is broken down into a series of training sessions that last from 15 to 30 minutes each, making it easy to work the training program into a busy schedule.

Track Information & Applicability:

• Included Courses: 6
• Payment Types: Card Based and Alternative Payment Methods
• Channels: Customer Not Present / eCommerce
• Regions: Global – North America, South America, Europe, Asia
• Level of Difficulty: Intermediate

Prerequisites

• Prerequisites: This is an Intermediate level Career Track and requires some basic knowledge, training or experience on the subject matter.
• Level of Difficulty: This is an Intermediate level Professional training program intended for account management and sales personnel.

Included Courses

1. Introduction to eCommerce Credit Card Payments
2. Introduction to eCommerce Fraud Fundamentals
3. Making Sense of the Fraud Vendor Landscape
4. eCommerce Merchant Underwriting Considerations
5. eCommerce Fraud: Moving from Tools to Solutions
6. Managing Fraud Related to ePayments in a Business

Continuing Education Credits (CPE)

Completing this training certification earns 7 Fraud-Related Continuing Professional Education (CPE) credit hours for maintaing CFE credentials with the Association of Certified Fraud Examiners (ACFE).

More information

What People Say

“For a merchant starting business, if they know about these training programs it would save them a lot of trouble down the road. Unfortunately many don’t learn about fraud until it is too late.”

— B. Holmes, eCommerce Certified Fraud Professional

“The training program is fantastic. You don’t have to download anything, it runs quickly and easily right on your web browser. You can pause and go back to write down or review information, play and navigate through the lessons seamlessly.”

— E. Dietrich, VP Global Fraud Prevention Risk Services, ACI Worldwide

“With my experience I thought I would breeze through the training program with no problem, but I’m finding myself challenged in some aspects and learning things I haven’t seen before.”

— T. Hornbaker, eCommerce Certified Fraud Professional