Chargeback Professional Certification

Description

The Fraud Practice offers several levels of professional certification for personnel in the e-payments and fraud industries with varying levels of experience and for different job functions.

The eCommerce Chargeback Professional certification is more advanced than the eCommerce Chargeback Specialist program including additional training material on high risk fraud signals, friendly fraud, and specific strategies for representment driven by the chargeback reason code.

Training program content was last updated in 2019. Offered in HTML5 and compatible with all mobile devices.

We Want 100% Satisfaction: There is nothing worse than signing up for training only to find out that it wasn’t on the topic you expected, or it wasn’t advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the course, and to provide a more detailed overview on the content to ensure you make the most of your training dollars and time.

Enrollment

• Course Access: Unrestricted
• Course Availability: Online, In-House and Webinar

The Fraud Practice’s Online Portal and Certification Tracks:

• Available On Demand 24×7
• Fast, Reliable Online Presentation
• SCORM Compliant
• Include Multiple Courses
  • Each with 3-4 Course Lessons & Quizzes
• Include Course Exams and Comprehensive Final
• Include Professional Designation with Certificate and Logo

Key Concepts Covered

• Chargeback Representment
• Chargeback Reconciliation
• Chargeback Analytics
• Inquiries/Retrieval Requests
• Compelling Evidence
• Arbitration
• Rebuttal Letters
• Friendly Fraud

What to Expect

Individuals taking this career track will be trained to take on roles within fraud teams as a Chargeback Professional where they will be equipped to: lead the decision making and performance of when and how to perform chargeback representment based on critical factors and the ability to win the dispute; manage and perform or delegate the required processes for chargeback reconciliation and advanced data analytics; and lead internal analysis and reporting to monitor the health of CNP channel payments and chargeback risk exposure. This Certification is ideal for personnel who are currently in job roles such as a Fraud Agent, Finance Specialist, Chargback Specialist or Analyst I, Account Manager or Payment Specialist.

Expected time to complete training: 8-10 Hours (includes quizzes, session tests and final exam). You don’t need to take the entire track in one sitting, it is broken down into a series of training sessions that last from 15 to 30 minutes each, making it easy to work the training program into a busy schedule.

Track Information & Applicability:

• Included Courses: 8
• Payment Types: Card Based and Alternative Payment Methods
• Channels: Customer Not Present / eCommerce
• Regions: Global – North America, South America, Europe, Asia
• Level of Difficulty: Intermediate

Prerequisites

• Prerequisites: This is an Advanced level Career Track and requires prior knowledge, training or experience on the subject matter.
• Level of Difficulty: This is an Advanced level training program for individuals with existing experience in chargebacks and eCommerce.

Included Courses

1. Introduction to eCommerce Credit Card Payments
2. Introduction to eCommerce Fraud Fundamentals
3. Introduction to Credit Card Chargebacks
4. eCommerce Buyer Fraud Signals
5. Advanced Analytics for Credit Card Chargebacks
6. eCommerce Fraud: Moving from Tools to Solutions
7. eIdentity Authentication & Verification
8. Introduction to Fraud Manual Review Tools

Continuing Education Credits (CPE)

Completing this training certification earns 10 Fraud-Related Continuing Professional Education (CPE) credit hours for maintaing CFE credentials with the Association of Certified Fraud Examiners (ACFE).

More information

What People Say

“For a merchant starting business, if they know about these training programs it would save them a lot of trouble down the road. Unfortunately many don’t learn about fraud until it is too late.”

— B. Holmes, eCommerce Certified Fraud Professional

“The training program is fantastic. You don’t have to download anything, it runs quickly and easily right on your web browser. You can pause and go back to write down or review information, play and navigate through the lessons seamlessly.”

— E. Dietrich, VP Global Fraud Prevention Risk Services, ACI Worldwide

“With my experience I thought I would breeze through the training program with no problem, but I’m finding myself challenged in some aspects and learning things I haven’t seen before.”

— T. Hornbaker, eCommerce Certified Fraud Professional