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Online Training Options for Vendors in the Fraud and Payment Industry

Training programs focused on understanding, selling and positioning products and services related to payment and fraud management in the CNP channel.

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The Fraud Practice offers a catalog of 40+ individual training courses geared towards different job roles and functions within a business that operates in, or has clients in, the Customer Not Present channel. The following courses are geared towards vendors offering products or services related to risk management and fraud mitigation in the CNP channel.

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Doing business online is very different than opening a corner store, and merchants operating in the CNP channel expect their vendors and service providers to understand the ins-and-outs of the eCommerce and MOTO (Mail-Order-Telephone-Order) channels better than they do. For the CNP market, electronic payments and fraud are intertwined, and one of the best ways to demonstrate value with merchants is to be able to show you understand and can provide real insight on how to optimize and maintain a healthy payment and fraud operation.

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The Fraud Practice offers several courses focused on positioning, selling and managing merchant payment and fraud mitigation related products and services for the CNP channel. Between courses focused on sales positioning, managing chargebacks, fraud in the CNP channel and merchant fraud risks, there are many courses and subjects that will benefit sales and account management professionals working in the eCommerce channel.

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Vendor Training Courses and Topics

individual Courses
Fraud Strategy & Solutions
    Sales Positioning
    Chargebacks
    Payments
    certification tracks

    Certification Tracks

    The Fraud Practice offers 10 Certification Tracks geared towards different job roles and functions within a business that operates in, or has clients in, the Customer Not Present channel. The following Certification Tracks are geared towards fraud solution providers offering products or services in the CNP channel.

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    Career Tracks for different job roles, functions and levels of experience:

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    Certification and training for several positions and responsibilities within a business offering fraud prevention services for the CNP channel. Whether looking for training for staff or for yourself, there are Certification Tracks ideal for the sales team and account management personnel, technical sales reps, product specialists, chargebacks specialists, product managers and directors.

    Custom Tracks

    Custom Tracks Available. Looking for training courses that cover specific subject matter and meet your unique needs? Or maybe as a fraud solution provider you'd like to offer merchant clients online training on not only how to prevent fraud in the CNP channel, but how to effectively use the tools and interface you offer.

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    If you are an individual looking to take a grouping of courses not part of an existing Certification Track The Fraud Practice may be able to bundle 5 or more courses to develop a custom track with the exact courses you need. Bundling individual courses into a custom track can offer cost savings. Please call The Fraud Practice at 1-888-227-0402 for more information.

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    Often payment service and fraud solution providers offer their clients tools and web-based systems for payment and fraud reporting and management. However, the extent to which providers teach clients how to use these tools effectively for reporting and risk management can vary greatly. The Fraud Practice offers multiple training courses and Certification Tracks geared toward specific functions within payment and fraud management - such as with courses and Certification Tracks for Sales Professionals, Fraud Professionals and Operations Specialists. Building off the best practices and techniques taught in the Certification Tracks and training courses, The Fraud Practice can develop custom training programs specific to the tools, services and systems you offer.

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    For more information please contact The Fraud Practice.

    Custom Tracks

    Group Training Options

    Group Training Options. Looking to train existing staff or new hires? The Fraud Practice offers several Certification Tracks for different levels of experience and job functions, and when training groups of multiple people we can offer group training discounts.

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    Get new hires up to speed faster and with less overhead costs with Certification Tracks and training courses from The Fraud Practice. Train existing staff to take on new roles as an Chargeback Specialist, eCommerce Sales Professional and more. When purchasing training programs for a group or for staff training there can be cost savings.

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    Additionally with group or staff training, a lead member of your organization can be the program "Facilitator" and monitor the course progress and grades of all members in the group taking the training courses or tracks. This feature is available free of charge and can be used to monitor the progress of staff through training courses or certification tracks, and when training seasonal staff or new hires the Facilitator account will still be active.

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    Contact The Fraud Practice for more information, or call us at 1-888-227-0402.

    Group Training
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