MasterCard Chargeback Reason Codes
MasterCard Chargeback Reason Codes
MasterCard Reason Codes
MasterCard Reason Codes
MasterCard uses four-digit numbers for their chargeback reason codes, each beginning with 48 as the first two digits. Some acquirers, processors or PSPs may just provide the last two digits of the reason code in their data reporting, as that is all that is needed to distinguish between the reason codes and recognize the chargeback description.
MasterCard eliminated some reason codes while condensing or combining others in 2016. There are now 19 different reason codes and while MasterCard does not group or categorize these in a way like Visa disputes, we have organized these into four similar groups below.
MasterCard uses four-digit numbers for their chargeback reason codes, each beginning with 48 as the first two digits. Some acquirers, processors or PSPs may just provide the last two digits of the reason code in their data reporting, as that is all that is needed to distinguish between the reason codes and recognize the chargeback description.
MasterCard eliminated some reason codes while condensing or combining others in 2016. There are now 19 different reason codes and while MasterCard does not group or categorize these in a way like Visa disputes, we have organized these into four similar groups below.
Fraud Related Chargeback Reason Codes
Fraud Related Chargeback Reason Codes
Professional Certifications
Certification Tracks for different industries, job functions and levels of experience. We offer 10 online professional training and Certification Tracks designed for different industries, businesses and roles within the Customer Not Present channel. Our catalog includes Certification Tracks intended for CNP merchants, acquirers and payment service providers, as well as fraud vendors. Within the programs for each of these markets there are Certification Tracks aimed at specific job functions and roles including training programs for entry level, experienced sales and experienced risk personnel, as well as Certification Tracks for payment and fraud subject matter experts.
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As an employer, how do you know how much experience in fraud and risk management an applicant has? As an employee or job seeker, how do you signal such experience and practical skills you've acquired? Online professional training and Certifications from OnlineFraudTraining.com provide the means to show your employer and your peers what you've accomplished in the industry.
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Below is more information about each Certification level and the various career roles and responsibilities for which they prepare payment and risk professionals.
eCommerce Fraud Professional
Evaluate, design and manage a risk management strategy.
Our highest level of certification that includes 16 individual courses. This certification is intended for people with job titles that include Director, Senior Manager, Analyst II or higher, Senior Consultant and more. As our highest certification level, this program includes additional prerequisites such as one year of professional experience as well as managerial and peer references. Learn how to thoroughly evaluate and understand many aspects of managing a comprehensive risk strategy and manage risk operations teams.
eCommerce Fraud Agent
Perform order risk reviews and customer verifications for an eCommerce business.
Professionals certified by as eCommerce Fraud Agents have a strong understanding of how payment processing works for eCommerce, methods for validating and establishing trust in an identity in the CNP channel, and how to perform manual order risk reviews. More than 85 percent of eCommerce Fraud Agents worked for an eCommerce or multi-channel merchant at the time of certification. Many merchants have all new manual review staff hires, both permanent and seasonal, complete this certification. Fraud vendors, payment service providers and others who help merchant clients manage CNP fraud are candidates to take this certification as well.
eCommerce Operations Specialist
Perform day-to-day operational tasks related to pre- and post-transaction risk and analytics for an eCommerce organization.
This certification for those who are or seek to become department heads, managers, directors or senior team members that are involved with operational processes for payment and risk management. Certified eCommerce Operations Specialists may be involved with manual order risk reviews, chargeback management and re-presentment, or both. They understand the relation of transaction screening and order approval management with chargeback rates and fraud, and usually hold a position of leadership or influence in these areas of operational and risk management.
eCommerce Chargeback Specialist
Perform post-transaction and chargeback reconciliation, analytics and data management.
This Specialist certification is focused on post-transaction management from payment, recovery and risk perspectives, the primary types of professionals who earn the eCommerce Chargeback Specialist Certification are those that perform or manage operational post-transaction processes like chargeback reconciliation, analytics and disputes. The majority of eCommerce Chargeback Specialists today fill such responsibilities for merchants who manage these tasks in-house, although many payment service providers and fraud solution vendors that offer post-transaction tools or managed services enroll in this certification as well.
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This certification is intended for those who are or want to become Chargeback Managers, Chargeback Analysts, Dispute Specialists, Post-Transaction Data Analysts and more.
eCommerce Sales Professional
Gain a higher level of understanding in your market to achieve higher performance in reaching and selling to your market.
Certified eCommerce Sales Professionals understand more than the foundations of eCommerce payment processing and fraud management, they also understand the competitive market and diverse fraud vendor landscape, while knowing how to make sense of this market to provide client-specific solutions for managing payment fraud. The majority of eCommerce Sales Professionals take on roles within their organization where they aid in direct-to-client sales either directly or in a leadership and management role. These are individuals with deep knowledge and expertise in to what specific types of tools, techniques and services can fit a merchant's payment and risk management needs.
eCommerce Chargeback Professional
Manage teams that perform post-transaction and chargeback reconciliation, analytics and representment.
Certified eCommerce Chargeback Professionals are often managers or directors of post-transaction management or chargeback dispute teams. They have extensive experience in and may still perform operational post-transaction processes like chargeback reconciliation, analytics and re-presentment, but are typically either Senior level chargeback or dispute analysts, or manage or direct one or more post-transaction management teams.
eCommerce Acquiring Specialist
Understand and support merchant processing, onboarding and underwriting to achieve better results with merchant sales.
This professional certification is specialized training program intended for acquirer account management personnel that provides knowledge on common merchant related operational processes and tools related to fraud management ensuring success with client account management.
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The eCommerce Acquiring Specialist Certification is intended for professionals who are or seek to open merchant account managers, merchant account sales reps or take on any sales or client-facing role with a payment processor, merchant acquirer or ISO.
eCommerce Payment Specialist
Evaluate and manage payment methods and a digital payment strategy.
The eCommerce Payment Specialist Certification is a specialized training program focused on providing individuals the information needed to effectively plan for, deliver and manage the most common forms of CNP payments in the industry. Understand how card-based and alternative payments work while also gaining an understanding of the fraud risks related to taking payments through the eCommerce and mobile commerce channels.
eCommerce Executive
Lead and manage operational teams in charge of critical payment and risk functions.
As an Advanced, Executive level Certification, the eCommerce Executive Certification is intended for Entrepreneurs, Executives, Directors and Senior Management personnel that oversee payment and fraud operations in a business. This Certification is focused more on the managerial aspects of payment and risk management and less on the operational side.
eCommerce Payment Professional
Evaluate, design and manage a digital payments strategy.
The eCommerce Payment Professional Certification provides individuals a well-rounded core understanding of eCommerce payment considerations and implications with a focus on the planning and oversight of product development around complex payment problems such as cross border support, tax, compliance and payment fee optimization.
This certification is intended for those leadership or managerial roles around payment optimization and payment acceptance strategies and considerations including those who currently hold or seek to have professional titles such as Payments Product Manager, Director of Digital Payments, Director of eCommerce and more.