For those Concerned with risk management both Pre- and Post-Transaction
Professionals certified by The Fraud Practice as an eCommerce Operations Specialist have demonstrated a high level of knowledge and understanding regarding payment processing, risk management and chargeback management for eCommerce. They are able to lead both manual review and chargeback or post-transaction management teams.
Certified eCommerce Operations Specialists must learn and are tested on the retention of knowledge required by both Fraud Agents and Chargeback Specialists. At the foundation level this includes eCommerce payment processing from authorization to settlement and post-transaction management. Students are also taught and tested on the basics of eCommerce fraud to ensure a foundation level understanding of online fraud tactics, methods and motivations.
All eCommerce Operations Specialists additionally complete intermediate and advanced level training programs and examinations to show a detailed and high level understanding of key concepts, definitions and card association rules and regulations regarding post-transaction management. This includes managing retrieval requests or inquiries, performing chargeback reconciliation to learn from and prevent future chargebacks, and advanced chargeback reporting and analytics.
eCommerce Operations Specialist understand both first party fraud (friendly fraud) and third party fraud, and know signs to identify it both before and after a transaction is processed. Operations Specialist can detect many buyer fraud patterns and signals and understand the key components of establishing trust in an identity in the Custom Not Present channel.
For a merchant starting business, knowing about these training programs would save them a lot of trouble down the road. Unfortunately many don’t learn about fraud until it's too late.
eCommerce Certified Fraud Professional
For more information about the course materials and information provided in the eCommerce Operations Specialist Certification please visit the Certification Track information page here.