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Establishing a Baseline for Manual Review Agents

Professionals certified by The Fraud Practice as an eCommerce Fraud Agent have a strong understanding of how payment processing works for eCommerce, methods for validating and establishing trust in an identity in the CNP channel, and how to perform manual order verification risk reviews.

Certified eCommerce Fraud Agents have learned and been tested on the retention of both fundamental knowledge and specific techniques regarding payments, risk, and identity authentication and verification in the Customer Not Present channel. The training begins by establishing the basics of credit card processing for eCommerce to better understand the parties involved, the payment flow and the impact of chargebacks. Students are taught and tested on the basics of eCommerce fraud to ensure a foundation level understanding of online fraud tactics, methods and motivations.

All eCommerce Fraud Agents additionally complete intermediate level training programs and examinations to show a detailed and high level understanding of what identity authentication and verification are and how they work in the CNP channel, as well as how to actually go out and perform a manual review for order verification.

Merchant Verticals

Most eCommerce Fraud Agents are employed by merchants, including those in vertical markets such as:


testimonials

The Manual Review Tools course provided a lot of practical and useful information for merchants, it covered different sources for manual look-ups and what to look for when using them.

J. Ruzicka
Certified eCommerce Fraud Professional

eCommerce Fraud Agents
Certified by The Fraud Practice

As a training program primarily focused on identity authentication, verification and manual review for the CNP channel, most Certified eCommerce Fraud Agents represent merchants that sell goods or services online. More than 85 percent of eCommerce Fraud Agents worked for an eCommerce or multi-channel merchant at the time of certification, and many merchants have all new manual review staff hires, both permanent and seasonal, complete this certification. Fraud vendors, payment service providers and others that may help merchant clients manage CNP fraud are candidates to take this certification as well.

Thousands have taken online courses from The Fraud Practice's CNP Training catalog, and hundreds have earned the eCommerce Fraud Agent Certification. Most all who have taken the eCommerce Fraud Agent training and certification program were currently working or seeking employment as an agent, analyst or staff member that performs order verifications, or manual reviews. These include job titles like Fraud or Risk Analyst and Manual Review Agent. Those who have completed the eCommerce Fraud Agent Certification have been prepared for such roles by gaining a high level understanding of authentication, verification and establishing trust in an identity online; learning procedures and techniques for performing identity lookups and manual reviews with high risk orders; and having knowledge and familiarity with how to use several free and premium manual review tools and services.

To complete the eCommerce Fraud Agent Certification students must complete multiple exams to demonstrate both the understanding of the concepts and definitions of authentication, verification and establishing identity, and the practical application of techniques for performing manual order verification in the CNP channel.

For more information about the course materials and information provided in the eCommerce Fraud Agent Certification please visit the Certification Track information page here.

Career Industries

eCommerce Fraud Agents represent the following industries:

eCommerce Fraud Agent Industries

 

     Become an eCommerce Fraud Agent

Certified

To enroll in the eCommerce Fraud Agent training and certification program please login to your Fraud Practice training portal account and register for the program here. If you need a training portal account it can be created here.

 

     Verify Certification Status

Certified

If you would like to validate the status of an eCommerce Fraud Agent or any other Certification from The Fraud Practice please contact us.