Establishing a Baseline for Manual Review Agents
Professionals certified by The Fraud Practice as
an eCommerce Fraud Agent have a strong understanding of how payment processing works for eCommerce, methods for validating and establishing trust in an identity in the CNP channel, and how to perform manual order verification risk reviews.
Certified eCommerce Fraud Agents have learned and been tested on the retention of both fundamental knowledge and specific techniques regarding payments, risk, and identity authentication and verification in the Customer Not Present channel. The training begins by establishing the basics of credit card processing for eCommerce to better understand the parties involved, the payment flow and the impact of chargebacks. Students are taught and tested on the basics of eCommerce fraud to ensure a foundation level understanding of online fraud tactics, methods and motivations.
All eCommerce Fraud Agents additionally complete intermediate level training programs and examinations to show a detailed and high level understanding of what identity authentication and verification are and how they work in the CNP channel, as well as how to actually go out and perform a manual review for order verification.
Most eCommerce Fraud Agents are employed by merchants, including those in vertical markets such as:
- Clothing / Apparel
- Health / Beauty Products
- General Retail
- Auction Sites & Marketplaces
- Online Dating
- Digital Goods
- Event Ticketing
The Manual Review Tools course provided a lot of practical and useful information for merchants, it covered different sources for manual look-ups and what to look for when using them.
Certified eCommerce Fraud Professional