1.888.227.0402 1.941.244.5361 International
eCommerce Chargeback Specialist Certification Logo

Building the Foundation for Chargeback and Dispute Management

Professionals certified by The Fraud Practice as an eCommerce Chargeback Specialist have a high level of knowledge and understanding regarding payment processing for eCommerce, the chargeback life cycle from retrieval request through arbitration, how to reconcile and re-present credit card chargebacks, as well as conduct chargeback reporting and analytics.

Certified eCommerce Chargeback Specialists have learned and been tested on the retention of key concepts and definitions regarding payment processing and the full payment lifecycle, from authorization to settlement and post-transaction management. Students are also taught and tested on the basics of eCommerce fraud to ensure a foundation level understanding of online fraud tactics, methods and motivations.

All eCommerce Chargeback Specialists additionally complete intermediate level training programs and examinations to show a detailed and high level understanding of key concepts, definitions and card association rules and regulations regarding post-transaction management. This includes managing retrieval requests or inquiries, performing chargeback reconciliation to learn from and prevent future chargebacks, and advanced chargeback reporting and analytics.

The material is spot on, especially for someone who is either building an internal fraud solution or choosing an external one.

M. Wrobleski
Director of Fraud and Risk, GSN Digital

More Information

For more information about the course materials and information provided in the eCommerce Chargeback Specialist Certification please visit the Certification Track information page here.



eCommerce Chargeback Specialists
Certified by The Fraud Practice

Focused on post-transaction management from payment, recovery and risk perspectives, the primary types of professionals who earn the eCommerce Chargeback Specialist Certification are those that perform or manage operational post-transaction processes like chargeback reconciliation, analytics and disputes. The majority of eCommerce Chargeback Specialists today fill such responsibilities for merchants who manage these tasks in-house, although many payment service providers and fraud solution vendors that offer post-transaction tools or managed services enroll in this certification as well.

Most of those have earned the eCommerce Chargeback Specialist Certification were currently working or transitioning into roles that perform chargeback reporting, reconciliation and/or re-presentment, or chargeback disputes. These include professionals with job titles such as Fraud and Dispute Analyst, Chargeback Analyst or Chargeback Specialist.

Those who have completed the eCommerce Chargeback Specialist Certification and training program have been prepared for such roles by building a strong understanding of the payment processing and chargeback lifecycle, studying card association chargeback guidelines and regulations, understanding and mapping chargeback reason codes to functional areas for corrective action and more skills pertinent to post-transaction management.

To complete the eCommerce Chargeback Specialist Certification students must pass multiple exams to demonstrate the retention of core concepts, techniques, definitions and regulations regarding chargebacks and re-presentment for the CNP channel.



Career Industries

eCommerce Chargeback Specialists represent the following industries:

Fraud Professional Career Roles Experience


     Become an eCommerce Chargeback Specialist


To enroll in the eCommerce Chargeback Specialist training and certification program please login to your Fraud Practice training portal account and register for the program here. If you need a training portal account it can be created here.


     Verify Certification Status


If you would like to validate the status of an eCommerce Fraud Agent or any other Certification from The Fraud Practice please contact us.