For Chargeback, re- presentment and Dispute Management Experts
The Fraud Practice's eCommerce Chargeback Professional Certification builds on the Chargeback Specialist with more focus on detecting first party and third party buyer fraud, as well as an extensive education in performing chargeback representment.
Certified eCommerce Chargeback Professionals have learned and been tested on the retention of key concepts and definitions regarding payment processing and post-transaction management, along with basic and fundamental knowledge around CNP channel fraud and chargeback management.
All eCommerce Chargeback Professionals additionally complete intermediate and advanced level training courses focused specifically on profiling high risk buyers, performing in-house chargeback analytics, and how perform chargeback representment or dispute them, and what information or evidence can help win your case.
Advanced chargeback training includes managing retrieval requests or inquiries; performing chargeback reconciliation to learn from and prevent future chargebacks; advanced chargeback reporting and analytics; performing chargeback representment; providing proper dispute evidence and following procedure; and utilizing compelling evidence and other tools to win more disputes or shift fraud liability.
I have read fraud prevention books but none of them organize or quantify the topics in such a useful and practical way. Books I have come across are often too theoretical and broad, but this is more about solving real business problems.
Director of Global Risk Management, ReD
For more information about the course materials and information provided in the eCommerce Chargeback Professional Certification please visit the Certification Track information page here.