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eCommerce Chargeback Professional Certification Logo

For Chargeback, re- presentment and Dispute Management Experts

The Fraud Practice's eCommerce Chargeback Professional Certification builds on the Chargeback Specialist with more focus on detecting first party and third party buyer fraud, as well as an extensive education in performing chargeback representment.

Certified eCommerce Chargeback Professionals have learned and been tested on the retention of key concepts and definitions regarding payment processing and post-transaction management, along with basic and fundamental knowledge around CNP channel fraud and chargeback management.

All eCommerce Chargeback Professionals additionally complete intermediate and advanced level training courses focused specifically on profiling high risk buyers, performing in-house chargeback analytics, and how perform chargeback representment or dispute them, and what information or evidence can help win your case.

Advanced chargeback training includes managing retrieval requests or inquiries; performing chargeback reconciliation to learn from and prevent future chargebacks; advanced chargeback reporting and analytics; performing chargeback representment; providing proper dispute evidence and following procedure; and utilizing compelling evidence and other tools to win more disputes or shift fraud liability.

I have read fraud prevention books but none of them organize or quantify the topics in such a useful and practical way. Books I have come across are often too theoretical and broad, but this is more about solving real business problems.

E. Gallo
Director of Global Risk Management, ReD

More Information

For more information about the course materials and information provided in the eCommerce Chargeback Professional Certification please visit the Certification Track information page here.



eCommerce Chargeback Professionals
Certified by The Fraud Practice

eCommerce Chargeback Professionals are often managers or directors of post-transaction management or chargeback dispute teams. They have extensive experience in and may still perform operational post-transaction processes like chargeback reconciliation, analytics and re-presentment, but are typically either Senior level chargeback or dispute analysts, or manage or direct one or more post-transaction management teams. Chargeback Professionals represent many merchants, and leaders of in-house chargeback and friendly-fraud-fighting teams. Fraud solution providers and acquirers also have many Chargeback Professionals as internal assets, as these organizations can manage chargeback representment or offer other services to their merchant clients.

Those who have earned the eCommerce Chargeback Professional Certification include people with job titles such as Sr. Chargeback Analyst, Manager Chargeback Representment, Sr. Risk Analyst, Chargeback Dispute Manager, Team Leader Chargebacks and Disputes, and more. These typically involved job responsibilities ranging from handling high value re-presentment cases, to training and managing chargeback dispute analysts, as well as creating or updating dispute management procedures, protocols, templates and other formal documentation.

To complete the eCommerce Chargeback Professional Certification students must complete six individual courses, each with three or four lessons, quizzes and over an hour of instruction time. For each course they must pass an exam with a score of at least 80 percent, and there is a cumulative final they must also complete at the end. These courses and examinations provide and demonstrate the retention of core concepts, techniques, definitions and regulations regarding chargebacks and re-presentment for the CNP channel.


Career Industries

eCommerce Chargeback Professionals represent the following industries:

Chargeback Professional Certification


    Become an eCommerce Chargeback Professional


To enroll in the eCommerce Chargeback Professional training and certification program please login to your Fraud Practice training portal account and register for the program here. If you need a training portal account it can be created here.


    Verify Certification Status


If you would like to validate the status of an eCommerce Chargeback Professional or any other Certification from The Fraud Practice please contact us.