New and Recently Updated Training Programs
Continually adding new training courses to keep pace with the rapidly growing payments and fraud space. The Fraud Practice is constantly working on new training courses to continue to build out our training catalog. New payment methods, new fraud prevention tools and techniques, as well as new types of fraud schemes and attacks are popping up all of the time. As a payment or fraud professional it is crucial to keep up with ways consumers are making payments, what fraudsters are doing, and the new tools and techniques to prevent fraud.
The two latest additions to The Fraud Practice's online training catalog are courses in our Management and Leadership series focused on building and maintaining fraud and security teams. The Building and Managing High Performing Risk Teams online training course discusses different methodologies and approaches for leading teams and directing resources. Following on with more information is the Managing Risk Teams to Deliver with Speed course, which focuses on how to organize, plan and allocate risk management teams and resources so they can quickly mobilize and remediate fraud attacks and other threats. These courses were added to the training catalog in April, 2018.
Other recent additions to the training catalog include courses focused on the use of custom risk modeling and a new risk management technique: Confidence Indicator services. This training course is focused extensively on the use of custom modeling and analytics for fraud and risk management, and is an in-depth, intermediate level course. The Fraud Practice's latest technique course and data sheet is focused on Confidence Indicator services, which have applications in credit risk management, fraud risk management and application on-boarding.
Recently Updated Training Courses
Fraud and payments are constantly evolving, which is why we strive to keep our current training programs up-to-date with today's trends. That is just the reality market: payment methods and payment preferences are always changing, while fraudsters continue to alter attacks and find new exploits. When one type of fraud scheme is stopped fraudsters don't retire, they come up with another. This is a dynamic industry, and our training courses are continually reviewed and updated to keep up. Here are some of the training programs that have been updated recently:
Last Updated: June, 2018
What's changed? Providing an introduction to chargeback management while defining the related terms and discussing the chargeback lifecycle and process flow, this course underwent a significant content update to reflect the new Visa dispute (formerly chargeback) process. This includes all new Visa terms and acronyms as well as explaining their new structure and categorization for disputes.
Last Updated: May, 2018
What's changed? This course underwent extensive updates to reflect all changes implemented by Visa in April, 2018 regarding their dispute (formerly chargeback) and dispute response (formerly representment) process. This includes defining and differentiating the two different process flows Visa disputes may fall under, discussing new time lines and rules regarding compelling evidence, and references the new Visa dispute reason codes across all three course lessons when discussing specifc representment strategies. Now offered in HTML5 and compatible with all mobile devices.
Last Updated: May, 2018
What's changed? This course discusses performing chargeback and dispute analytics using specific reason codes as examples. All Visa chargebacks and reason codes have been updated to reflect the dispute process and classification changes that took effect in April, 2018. Now offered in HTML5 and compatible with all mobile devices.
Last Updated: October, 2017
What's changed? This course was updated with expanded discussions on the many vendors and service types while classifying them within our vendor caregory groupings. Payment and risk market trends related to new mobile payment methods and card association initiatives like 3D Secure 2.0 are also discussed, as well as updated global and regional eCommerce market forecasts through 2020 and beyond. Now offered in HTML5 and compatible with all mobile devices.
Last Updated: September, 2017
What's changed? Updates to the course include discussion of ACH transaction and volume figures current through end-of-year 2016 and a new section on Same-Day ACH mandates and the three phase implementation requiring full compliance by March, 2018. Now offered in HTML5 and compatible with all mobile devices.
Last Updated: September, 2017
What's changed? Improvements include an updated and much expanded discussion around EU privacy and data breach directives and regulations such as the General Data Protection Regulation (GDPR), as well as new information discussing age requirements and legal online gambling in the United States. Now offered in HTML5 and compatible with all mobile devices.
Last Updated: August, 2017
What's changed? Updates to the course include new information on mobile phone geolocating and device fingerprinting technologies, updated discussions on vendors offering these and IP geolocation services, and updated statistics on merchant use and planned use of each of these tools. Now offered in HTML5 and compatible with all mobile devices.
Last Updated: July, 2017
What's changed? Establishing trust in an identity with whom you are doing business in the online or CNP channel is the first step in effect risk management. This course breaks down electronic or e-Identity into three components: Data Quality, Authentication and Verification. Each lesson has updated and additional content adding more depth to the discussion around each of these topics, including information on specific risk management tools and techniques that fall under each category. Now offered in HTML5 and compatible with all mobile devices.