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ecommerce Chargeback Specialist

The eCommerce Chargeback Specialist Career Track and professional certification focuses on providing essential job role knowledge to enable the efficient and reliable processing of chargebacks within an organization. Individuals will learn how to process daily chargeback feeds, perform analysis of chargebacks, report and monitor the health of the merchant account and spot potential problems with the business.

The Fraud Practice offers several levels of professional certification for personnel in the e-payments and fraud industries with varying levels of experience and for different job functions. While an acquirer or payment processor may train you and your team on how to access or download chargeback information online, that doesn't mean they will take the time, or have the experience, to teach you what you need to do with those chargebacks. Chargebacks represent a lot more than just fraud, and as an organization, it is in your best interest to have someone focused on chargebacks to determine which ones could possibly be reversed. An eCommerce Chargeback Specialist can be an effective monitoring mechanism to spot problems with the payment system, user experience, fulfillment process, or other areas causing chargebacks, while the Certification Track provides a concise training regimen for individuals looking to enter into the risk space; and for employers to feel more confident that new employees will be productive in their new roles faster and with less overhead to get them going.

Is the eCommerce Chargeback Specialist Certification right for you? Find out what industries and job roles eCommerce Chargeback Specialists work in.

Completing this training certification earns 6 Fraud-Related Continuing Profession Education (CPE) credit hours for maintaing CFE credentials with the Association of Certified Fraud Examiners (ACFE). Find out more.

Key Concepts Covered:

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What you can Expect from this Career Track: Individuals taking this career track will be trained to take on roles within fraud teams as a Chargeback Specialist where they will be able to perform general chargeback reconciliation, review chargebacks and sales documentation, conduct chargeback analytics to determine the root cause, and provide a conduit to internal teams for general health indications of the CNP channel payment processes. This Certification is ideal for personnel who are currently in job roles such as a Fraud Agent, Finance Specialist, Account Manager or Payment Specialist.

Training compatible with all mobile devices (HTML5).

Expected Time to Complete Training: 4-6 Hours (includes quizzes, session tests and final exam)
You don't need to take the entire track in one sitting, it is broken down into a series of training sessions that last from 15 to 30 minutes each, making it easy to work the training program into a busy schedule.

Track Information & Applicability:

related Tracks Enroll Now for $440

Prerequisites: This is an Intermediate level Career Track and requires some basic knowledge, training or experience on the subject matter.

Intermediate Level Certification Track
Level of Difficulty: This is an Intermediate level Specialist training program for individuals with some experience in the CNP channel.


The Fraud Practice's Online Training Portal and Certification Tracks:

related Tracks Enroll Now for $440

Enroll Now for $440 This training course is available online and can be started today.

Enrollment is easy and takes just a few minutes. You'll first need an account in our online training portal which can be created here. This free account can then be used to register for any of The Fraud Practice's online training courses or certification tracks. With lessons available online 24x7, you are able to begin the eCommerce Chargeback Specialist Track immediately after enrolling.

Access: Unrestricted

Availability: Online, In-House and Webinar

Pricing & Online Enrollment: Take this course for only $440 by Enrolling Now.

We Want 100% Satisfaction: There is nothing worse than signing up for training only to find out that it wasn't on the topic you expected, or it wasn't advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the course, and to provide a more detailed overview on the content to ensure you make the most of your training dollars and time.

Is the eCommerce Chargeback Specialist Certification right for you? Find out what industries and job roles eCommerce Chargeback Specialists work in.

related Tracks Enroll Now for $440

  • eCommerce Credit Card Payments

    Introduction to eCommerce
    Credit Card Payments

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  • eCommerce Fraud Fundamentals Training Course

    Introduction to eCommerce
    Fraud Fundamentals

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  • Chargebacks Training Course

    Introduction to
    Credit Card Chargebacks

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  • Chargeback Analytics Training Course

    Advanced Analytics for
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ABout this Training Program

Certification Track

Merchant and Acquirer Certification Track

eCommerce Chargeback Specialist Certification Logo

For a merchant starting business, if they know about these training programs it would save them a lot of trouble down the road. Unfortunately many don’t learn about fraud until it is too late.

B. Holmes
eCommerce Certified Fraud Professional