1.888.227.0402 1.941.244.5361 International

Online Training Options for Merchants

Training programs focused on fraud mitigation, payment optimization and risk management in the CNP channel.

The Fraud Practice offers a catalog of 35+ individual training courses geared towards different job roles and functions within a business that operates in the Customer Not Present channel. The following courses are most pertinent to merchants selling online or over the phone as they focus payments, risk and fraud prevention for the CNP channel.

Making sales in the CNP channel is far different than the Brick-and-Mortar environment, and especially in terms of payment methods and fraud risks. The following courses are geared towards businesses selling goods and services in the eCommerce or MOTO (Mail-Order-Telephone-Order) channels. Courses focus on subjects such as ePayment methods, CNP fraud and fraud prevention techniques, how to design a fraud solution and shop for vendors, chargeback management, as well as issues related to tax and compliance with eCommerce payments.

Certification Tracks for multiple roles within a merchant or business operating in the CNP Channel.

The Fraud Practice offers 10 Certification Tracks geared towards different job roles and functions within a business that operates in the Customer Not Present channel. The following Certification Tracks are most pertinent to merchants selling online or over the phone as they provide best practices and training for specific roles and job functions including manual review and order screening, payment optimization, fraud prevention, chargeback management, management for multiple operational roles, and risk management from the executive level.

Merchant Certification Tracks

Career Tracks for different job roles, functions and levels of experience:

Certification and training for several positions and responsibilities within a merchant or business that operates online or in the CNP channel. Whether looking for training for staff or for yourself, there are Certification Tracks ideal for order screening and manual review staff, experienced risk personnel including team supervisors, operations and chargeback specialists, as well as subject matter experts versed in fraud or payments for the CNP channel.

Custom Tracks Available. Looking for training courses that cover specific subject matter and meet your unique needs? Or maybe as an eCommerce merchant you'd like to train your staff in not only how to perform fraud screening, chargeback reconciliation and other crucial tasks, but how to effectively perform these tasks using the tools and interface you make available to them.

If you are an individual looking to take a grouping of courses not part of an existing Certification Track The Fraud Practice may be able to bundle 5 or more courses to develop a custom track with the exact courses you need. Bundling individual courses into a custom track can offer cost savings. Please call The Fraud Practice at 1-888-227-0402 for more information.

Generally, eCommerce merchants provide their staff with tools and web-based systems for performing tasks related to payment or fraud reporting and management. However, the extent to which staff knows how to use these tools effectively for payment reporting and risk management can vary greatly. The Fraud Practice offers multiple training courses and Certification Tracks geared toward specific functions within payment and fraud management - such as with courses on manual review and high risk buyer signals as well as Certification Tracks for Fraud Agents and Chargeback Specialists. Building off the best practices and techniques taught in the Certification Tracks and training courses, The Fraud Practice can develop custom training programs specific to the tools, services and systems you have on hand for fraud, payment and risk management.

For more information please contact The Fraud Practice.

Group Training Options. Looking to train existing staff or new hires? The Fraud Practice offers several Certification Tracks for different levels of experience and job functions, and when training groups of multiple people we can offer group training discounts.

Get new hires up to speed faster and with less overhead costs with Certification Tracks and training courses from The Fraud Practice. Train existing staff to take on new roles as a Chargeback Specialist, Fraud Agent, Operations Specialist, Payment Specialist and more. When purchasing training programs for a group or for staff training there can be cost savings.

Additionally with group or staff training, a lead member of your organization can be the program "Facilitator" and monitor the course progress and grades of all members in the group taking the training courses or tracks. This feature is available free of charge and can be used to monitor the progress of staff through training courses or certification tracks, and when training seasonal staff or new hires the Facilitator account will still be active.

Contact The Fraud Practice for more information, or call us at 1-888-227-0402.