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Successful Strategies for Chargeback Representment

Chargebacks occur for a variety of reasons, sometimes valid but sometimes not. For any merchant accepting credit and debit card payments chargebacks are a reality of doing business, but this can be an even harsher reality for eCommerce and Card Not Present channel organizations, where merchants are more likely to be liable for fraud and often have a more difficult time disputing chargebacks they don’t believe are valid.

The Successful Strategies for Chargeback Representment online training course discusses the considerations and best practices for determining when to re-present, what documentation to provide and how to best dispute chargebacks, both in general and based on factors depending on the chargeback’s root cause or reason code.This course provides an in-depth discussion on how merchants should approach chargeback representment and dispute management, with an emphasis on the eCommerce and Card Absent environment. The Fraud Practice groups, organizes and makes sense of the many requirements and policies regarding chargebacks and representment as set forth in the card association merchant processing guidelines, while providing clear and concise strategies and tips for re-presenting over 15 different types of common chargebacks covering more than 60 chargeback reason codes across the four major card association networks.

Training compatible with all mobile devices (HTML5).

Key Concepts Covered:

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After completing this course you should be able to answer and discuss the following questions:
(1) What is Compelling Evidence and why is it important for chargeback representment? (2) What do I need to do or provided to perform chargeback representment in general? (3) What unique or special things must I do, change or look for when representing specific chargeback reason codes? (4) What important factors should I take into consideration when determining whether or not to pursue chargeback representment? (5) What can I do if my representment case was denied?

Training Objectives: (1) Understand how and where representment fits into the chargeback lifecycle and how each of the parties are involved. (2) Be able to discuss the 5 general steps for determining whether to, and how to, perform chargeback representment. (3) Define and understand the concept of Compelling Evidence while understanding how, why and when to provide Compelling Evidence based on the reason code of the chargeback being disputed. (4) Gain a thorough understanding of determining when and how to re-present chargebacks resulting from or related to friendly fraud, billing mistakes, processing errors and other reasons.

Expected time to complete training: 120-150 minutes (includes quizzes and exam)

Course Applicability:

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Prerequisites: This is an intermediate level course building off fundamental information about how eCommerce payment processing works and the basics of credit card chargebacks. A solid foundation level knowledge in eCommerce payment card acceptance and chargeback management is strongly recommended, and these concepts are covered in the Introduction to eCommerce Credit Card Payments and Introduction to Credit Card Chargebacks online training courses.

The Fraud Practice's Online Portal and Training Courses:

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Enroll Now for $400 This training course is available online and can be started today.

Enrollment is easy and takes just a few minutes. You'll first need an account in our online training portal which can be created here. This free account can then be used to register for any of The Fraud Practice's online training courses or Certification Tracks. With lessons available online 24x7, you are able to begin the Successful Strategies for Chargeback Representment online training course immediately after enrolling.

Course Access: Unrestricted

Course Availability: Online, In-House and Webinar

Pricing & Online Enrollment: Take this course for only $400 by Enrolling Now.

We Want 100% Satisfaction: There is nothing worse than signing up for training only to find out that it wasn't on the topic you expected, or it wasn't advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the course, and to provide a more detailed overview on the content to ensure you make the most of your training dollars and time.

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eCommerce Chargeback Professional Certification
Be Known as a Subject Matter Expert -ChargeBack Professional Certification

The eCommerce Chargeback Professional training and certification program will provide you with the essential knowledge you need to perform efficient and reliable processing of chargeback representment and analytics within an organization.

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Online Training Course

Chargeback Representment

A course focused on the best practices and effective strategies for chargeback dispute management. It is intended to provide a comprehensive overview of the chargeback and representment lifecycle, process flow and parties involved; the steps and procedures to follow from when the chargeback was received until it is reversed; and the specific documentation, evidence and strategies needed for disputing chargebacks based on the chargeback reason.

Taking this course provides 2 Fraud Related Continuing Profession Education (CPE) credits for maintaing CFE credentials with the Association of Certified Fraud Examiners (ACFE). Find out more.

I have read fraud preventionbooks but none of them organize or quantify the topics in such a useful and practical way. Books are often too theoretical and broad, but this is more about solving real business problems.

E. Galo
Director of Global Risk Management, Retail Decisions