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Introduction to Fraud Manual Review Tools

Even when companies have sophisticated fraud prevention systems, they still have cases where they just aren’t sure about the risk of an order and will want to perform a manual review because they suspect it might be fraud. The problem is, how do you do this? What information can you authenticate and verify? What tools do you need and where can you find them? How do you use these tools, and how much faith can you put in them?

Doing business online means you really don’t get to see your customer, and even when you get paid by your customer you are still at risk that your payment processor may take the money back if it ends up your customer was really a fraudster. The one fraud prevention technique any seller can perform, regardless of size or technical capability, is the manual review. Knowing what and how to perform a strong manual review will give you more confidence in accepting and converting more sales online and over the telephone.

This course was last updated in July, 2017. Now offered in HTML5 and compatible with all mobile devices.

Key Concepts Covered:

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After completing this course you should be able to answer and discuss the following questions:
(1) What information is needed/usable for authentication and verification during a manual review? (2) What services and sites, to include low cost and free services, can I use to authenticate and verify a customer’s information during a manual review? (3) What are the things I should be looking for to indicate higher or lower risk of fraud when performing a manual review?

Training Objectives: (1) Define what customer information is required and or usable with manual reviews. (2) Describe services and organizations you can use to authenticate and verify a customer’s identity. (3) Describe how to use commonly used free or low cost services to perform authentication and verification. (4) Define what you are looking to find in a manual review to indicate you are at higher risk, as well as what you are looking for that would indicate lower risk.

Expected time to complete training: 90 minutes (includes quizzes and exam)

Course Applicability:

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Prerequisites: This is considered an Introductory level course, but we would recommend you have a working knowledge of eCommerce Credit Card Payments.

The Fraud Practice's Online Portal and Training Courses:

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Enroll Now for $120 This training course is available online and can be started today.

Enrollment is easy and takes just a few minutes. You'll first need an account in our online training portal which can be created here. This free account can then be used to register for any of The Fraud Practice's online training courses or certification programs. With lessons available online 24x7, you are able to begin the Introduction to Fraud Manual Review Tools online training course immediately after enrolling.

Course Access: Unrestricted

Course Availability: Online, In-House and Webinar

Pricing & Online Enrollment: Take this course for only $120 by Enrolling Now.

We Want 100% Satisfaction: There is nothing worse than signing up for training only to find out that it wasn't on the topic you expected, or it wasn't advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the course, and to provide a more detailed overview on the content to ensure you make the most of your training dollars and time.

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Fraud Agent Certification
Be Known as a Subject Matter Expert -Fraud Agent Certification

The eCommerce Fraud Agent Certification provides a concise training regimen for individuals looking to enter into the risk space; and for employers to feel more confident that new employees will be productive in their new roles faster and with less overhead to get them going.

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Online Training Course

Manual Reveiw Tools Online Training Course

Provides methods for how to authenticate and verify a consumer’s name, address, phone and email online along with demonstrations and examples of how to perform manual reviews using free and low cost online sources.

Taking this course provides 1 Fraud Related Continuing Profession Education (CPE) credit for maintaing CFE credentials with the Association of Certified Fraud Examiners (ACFE). Find out more.

The Manual Review Tools course provided a lot of practical and useful information for merchants, it covered different sources for manual look-ups and what to look for when using them.

J. Ruzicka
eCommerce Certified Fraud Professional